FAQ

Frequently Asked Questions

1. How long does delivery take?
Delivery time depends on the type, size, and customization of the fountain.
Each order is carefully prepared to ensure the highest quality, and estimated delivery time will be provided after your order is confirmed.

2. Do you ship large and heavy fountains?
Yes, we specialize in shipping heavy and delicate fountains safely. All items are securely packaged to ensure they arrive in perfect condition.

3. Do fountains come with everything needed for installation?Most of our fountains come ready to use, including the pump and necessary components. Specific details are listed on each product page.

4. Can I use the fountain indoors and outdoors?
It depends on the product. Each fountain clearly states whether it is suitable for indoor, outdoor, or both.

5. Do you offer custom fountain designs?
Yes, we offer custom solutions. If you have a specific idea, feel free to contact us and we’ll help bring your vision to life.

6. What is your return policy?
We accept returns within a limited period if the product is unused and in its original condition. Please contact us for full return instructions.

7. How do I maintain my fountain?
Regular cleaning and ensuring proper water levels will keep your fountain running smoothly. Detailed care instructions may be provided with your purchase.

8. How can I contact you?
You can reach us through the Contact page, and we’ll respond as soon as possible.